How To - Working with Alerts

The Alerts feature allows you to set up automated staff notifications and escalations to ensure timely service and table turnover.

Some examples of alerts that can be configured include:

Notify staff after 3 minutes if a newly seated table has not placed a drink order
Escalate to a manager after 5 minutes if the drink order is still not taken
Alert staff 3 minutes after a bill has been printed to prompt payment
Prompt staff 5 minutes after a bill has been paid to clean and reset the table

These automated alerts and escalations help keep staff on top of service tasks without relying solely on manual monitoring. The business can customise the alert triggers and messages to match their desired service standards.

Alerts are also sent out to iServe as notifications. Where alerts are defined for multiple course combinations, for example Desserts/Coffee, when the highest priority item from the course combination is rung up, Tables will automatically switch to this status.

To Set Up Alerts

From the site administrator’s menu bar, choose Site Setup.
Select Alerts.

Select the Enable check-box alongside the alert you want to add.
The first Enable check-box controls the sending of messages to iServe devices (servers).
The second Enable check-box controls the sending of messages to the host app (managers).
Enter the message you want to be sent to servers in the first Message box.

You can resize the message box so you can see the entire message by dragging the bottom right corner to the required size.

Enter the length of time after the selected event occurs for the message to be sent to the server.
Enter the message you want to be sent to managers in the second Message box (if required).
Enter the length of time after the selected event occurs for the message to be sent to the manager.
Select Submit when complete.